Refund policy

Refunds

Our products are personalized and/or custom-made specifically for you! Unfortunately, we do not accept refunds, returns, exchanges, or cancellations on custom nor personalized products because we cannot resell personalized/custom-made items.

Cancellations

We start processing your order as soon as payment is verified. Please review your order details carefully prior to completing your purchase. Orders are final sale and are non-cancellable after the order is placed.

Shipment Damages

We are not responsible for items damaged while in transit. If your item was damaged while in transit, please contact the shipping carrier to make a claim. Please also inform us at sales@lspersonaltouch.com in case the carrier requires information from us to help resolve your issue.

Personalization/Customization Concerns/Issues

Due to the nature of the differences in the various base products upon which your personalization or image may
If you receive the wrong item or you believe there is a defect caused by us, please contact us at sales@lspersonaltouch.com within 24 hours from the date of delivery so that we can begin the inspection process.
- Your full name, email address and best contact number
- Proof of purchase (your order number and/or receipt)
- Photo of the item with the issue

Attempt to Make it Right

If based on the initial review of the photo, it is determine that the problem may be due to a manufacturer defect (i.e., We Messed Up), you will be asked to return the item to us for further inspection.
To be eligible or even considered for a replacement, the item must be returned to us in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We will send you a return shipping label, as well as instructions on how and where to send your package.

No Worries

You can always contact us at info@lspersonaltouch.com with all questions and concerns. Thanks for helping our small business grow!